Account will not connect
Confirm the device has internet access, finish the provider consent screen, then return to SenderWho. If access was previously removed in provider settings, connect again from the app.
SenderWho help
How can we help?
Find quick steps for common issues or contact the SenderWho support team.
Inbox is still synchronizing
Keep the account connected and allow the current scan to finish. Provider rate limits can temporarily slow a large inbox. Use Retry once after the wait message clears.
An unsubscribe could not finish
Some senders do not provide a valid automatic method. Retry after a short wait. When automatic unsubscribe is unavailable, open the sender's latest message and use its verified unsubscribe option.
Privacy or account deletion
Open Profile, choose Privacy & security, and use Download or share data export or Delete SenderWho account. More details are available on the deletion page.
Account deletion instructionsContact support
Still need help?
Include the account provider, device type, the action you attempted, and the approximate time. Do not send passwords, authorization codes, access tokens, or full private email content.